Cancellation & Refund
Effective: January 1, 2026
This policy explains cancellation, withdrawal, and refund rules for products and event passes purchased on WOLF, in compliance with the Act on Consumer Protection in Electronic Commerce.
1. Withdrawal (General Products)
Physical goods may be returned within 7 days of receipt. Withdrawal may be limited in statutory exceptions, e.g., if the product is damaged due to the buyer, or its value is significantly reduced by use/consumption.
2. Event Pass (Ticket) Cancellation & Refund
For event passes, the cancellation/refund policy shown on each event detail page takes precedence due to the nature of events. Please check the refund terms (e.g., 100% by D-30, 50% by D-7). If the Organizer cancels the event or materially changes its schedule or content, a full refund is provided. As the mail-order seller and the party to the sales contract, the Company is responsible for refunding you regardless of its settlement status with the Organizer.
3. Grounds for Refund
You may request a refund in the following cases: (1) Change of mind — physical goods within 7 days of receipt (withdrawal); (2) Defective, misdescribed, or mis-shipped goods — within 3 months of receipt, or 30 days from when you became (or could have become) aware; (3) Event passes — event cancellation, material schedule/content changes, or as specified in each event’s refund terms. Who bears return shipping may vary by reason (buyer for change of mind; seller for defective/mis-shipped goods).
4. How to Request a Refund
Request cancellation/refund from My Account > Orders, or contact support (bandnara123@gmail.com) with your order number.
5. Refund Procedure
(1) Submit request (Orders page or support) → (2) Review of reason and item condition → (3) Approval or rejection notice → (4) On approval, refund to the original payment method. You can track progress in your Orders.
6. Refund Processing Time & Currency
After approval, refunds are issued to the original payment method within 3–5 business days. Actual posting (card reversal / bank deposit) may take longer depending on the card/payment provider. For international transactions, the final refunded amount may differ from the amount paid because of exchange rate fluctuations or cross-border banking fees; the Company is not responsible for that difference.
7. Partial Cancellation
If multiple items were paid together, individual items may be cancelled; coupons/discounts may be recalculated per policy.
8. Pass Transfers (Gifting)
Event passes may be transferred free of charge to another WOLF member using the gift feature; on transfer the original QR code is invalidated and a new pass is issued to the recipient. Cancellations and refunds are processed against the original buyer’s payment method. The Company does not facilitate paid resale of passes between users and prohibits it. If the attendee name on a pass needs to be changed, contact the event Organizer directly — their individual transfer policy and deadlines apply.
9. Non-refundable Cases
Refunds are denied in the following cases: (1) Used passes — the moment a QR code is scanned or verified at the venue, the pass is classified as used and is non-refundable; (2) digital content already delivered; (3) passes explicitly marked non-refundable on the event detail page at the time of purchase.
10. Contact
Cancellation/refund inquiries: bandnara123@gmail.com